Indicadores Norma Técnica
Registros sobre Atención de reclamos, consultas y solicitudes, y entrega de facturas
| Período |
Artículo 5-21 Registro de Indicadores de Calidad de Gestión Comercial |
Descargar |
| Jul-2026 |
NTD_6621_COPELEC.xlsx |
Descargar Archivo |
Indicadores Comerciales
| Nombre Empresa |
mm/yyyy |
Tipo de requerimiento |
Eficiencia del Servicio Comercial (Eficiencia) |
Eficacia del Servicio Comercial (Eficacia) |
Oportunidad del Servicio Comercial (OP) |
Tiempo Medio de Resolución de Reclamos, Consultas y Solicitudes (TRR) |
Indicador del Nivel de Reclamos, Consultas y Solicitudes (INR) |
Indicador de Facturas Emitidas (IFE) |
Indicador de Facturas Emitidas con Consumos Estimados (IFEEs) |
Errores en Emisión de facturas por Errores de Lectura (EFErL) |
Errores en Emisión de Facturas por Errores Distintos al de Lectura (EF) |
Pagos mal imputados (PMI) |
Tasa de Transferencia (TT) |
Tasa Normalizada de Reclamos (TNR) |
Tasa de Cambio de Resolución Normalizada (TCRN) |
Tasa de Cambio de Resolución Normalizada y Ajustada (TCRNA) |
| Copelec |
jul-26 |
Reclamo |
99,993% |
99,147% |
99,396% |
1,868 |
5,474% |
|
|
|
|
|
0,072 |
19,227 |
0,167 |
|
| Copelec |
jul-26 |
Consulta |
99,991% |
100,000% |
100,000% |
0,020 |
2,355% |
|
|
|
|
|
|
|
|
|
| Copelec |
jul-26 |
Solicitud |
98,770% |
100,000% |
99,923% |
11,552 |
2,215% |
|
|
|
|
|
|
|
|
|
| Copelec |
jul-26 |
Indicadores |
|
|
|
|
|
100% |
93,614% |
0,995 |
0,998 |
0,999 |
|
|
|
|
| Copelec |
Jun-2026 |
Reclamo |
97,773% |
98,301% |
99,960% |
2,880 |
2,571% |
|
|
|
|
|
0,068 |
12,274 |
0,175 |
|
| Copelec |
Jun-2026 |
Consulta |
99,972% |
100,000% |
100,000% |
0,027 |
1,032% |
|
|
|
|
|
|
|
|
|
| Copelec |
Jun-2026 |
Solicitud |
101,614% |
100,000% |
99,941% |
11,843 |
2,301% |
|
|
|
|
|
|
|
|
|
| Copelec |
Jun-2026 |
Indicadores |
|
|
|
|
|
100% |
93,685% |
0,994 |
0,998 |
0,999 |
|
|
|
|
| Copelec |
May-2026 |
Reclamo |
97,774% |
97,337% |
100,000% |
4,366 |
1,609% |
|
|
|
|
|
0,069 |
14,604 |
0,192 |
|
| Copelec |
May-2026 |
Consulta |
99,989% |
100,000% |
100,000% |
0,030 |
9,997% |
|
|
|
|
|
|
|
|
|
| Copelec |
May-2026 |
Solicitud |
99,563% |
100,000% |
99,956% |
12,111 |
2,363% |
|
|
|
|
|
|
|
|
|
| Copelec |
May-2026 |
Indicadores |
|
|
|
|
|
100% |
93,803% |
0,994 |
0,998 |
0,999 |
|
|
|
|
| Copelec |
Abr-2026 |
Reclamo |
97,504% |
93,135% |
100,000% |
11,306 |
0,590% |
|
|
|
|
|
0,068 |
14,140 |
0,173 |
|
| Copelec |
Abr-2026 |
Consulta |
99,992% |
100,000% |
100,000% |
0,034 |
8,903% |
|
|
|
|
|
|
|
|
|
| Copelec |
Abr-2026 |
Solicitud |
99,871% |
100,000% |
99,956% |
12,343 |
2,392% |
|
|
|
|
|
|
|
|
|
| Copelec |
Abr-2026 |
Indicadores |
|
|
|
|
|
100% |
94,128% |
0,994 |
0,998 |
0,999 |
|
|
|
|
| Copelec |
Mar-2026 |
Reclamo |
98,415% |
92,844% |
100,000% |
11,333 |
0,573% |
|
|
|
|
|
0,071 |
16,023 |
0,161 |
|
| Copelec |
Mar-2026 |
Consulta |
99,991% |
100,000% |
100,000% |
0,039 |
8,519% |
|
|
|
|
|
|
|
|
|
| Copelec |
Mar-2026 |
Solicitud |
100,913% |
100,000% |
99,944% |
12,624 |
2,454% |
|
|
|
|
|
|
|
|
|
| Copelec |
Mar-2026 |
Indicadores |
|
|
|
|
|
100% |
94,079% |
0,994 |
0,998 |
0,999 |
|
|
|
|
| Copelec |
Feb-2026 |
Reclamo |
99,582% |
92,694% |
100,000% |
11,639 |
0,571% |
|
|
|
|
|
0,073 |
24,725 |
0,163 |
|
| Copelec |
Feb-2026 |
Consulta |
99,991% |
100,000% |
100,000% |
0,040 |
8,284% |
|
|
|
|
|
|
|
|
|
| Copelec |
Feb-2026 |
Solicitud |
99,668% |
100,000% |
99,986% |
12,610 |
2,469% |
|
|
|
|
|
|
|
|
|
| Copelec |
Feb-2026 |
Indicadores |
|
|
|
|
|
100% |
94,096% |
0,994 |
0,998 |
999,000 |
|
|
|
|
| Copelec |
Ene-2026 |
Reclamo |
99,139% |
92,352% |
100,000% |
12,040 |
0,504% |
|
|
|
|
|
0,076 |
0,000 |
0,146 |
|
| Copelec |
Ene-2026 |
Consulta |
99,991% |
100,000% |
100,000% |
0,045 |
7,600% |
|
|
|
|
|
|
|
|
|
| Copelec |
Ene-2026 |
Solicitud |
101,253% |
99,986% |
99,986% |
13,039 |
2,399% |
|
|
|
|
|
|
|
|
|
| Copelec |
Ene-2026 |
Indicadores |
|
|
|
|
|
100% |
94,353% |
0,993 |
0,998 |
0,999 |
|
|
|
|
| Copelec |
Dic-2025 |
Reclamo |
99,129% |
97,609% |
99,963% |
3,675 |
1,651% |
|
|
|
|
|
0,079 |
18,234 |
0,149 |
|
| Copelec |
Dic-2025 |
Consulta |
99,992% |
99,992% |
100,000% |
0,029 |
8,275% |
|
|
|
|
|
|
|
|
|
| Copelec |
Dic-2025 |
Solicitud |
101,368% |
99,990% |
99,954% |
12,711 |
2,221% |
|
|
|
|
|
|
|
|
|
| Copelec |
Dic-2025 |
Indicadores |
|
|
|
|
|
100% |
94,434% |
0,994 |
0,998 |
0,999 |
|
|
|
|
| Copelec |
Nov-2025 |
Reclamo |
98,632% |
90,862% |
100,000% |
12,361 |
0,366% |
|
|
|
|
|
0,091 |
13,480 |
0,143 |
|
| Copelec |
Nov-2025 |
Consulta |
99,990% |
99,986% |
100,000% |
0,052 |
5,980% |
|
|
|
|
|
|
|
|
|
| Copelec |
Nov-2025 |
Solicitud |
103,193% |
99,987% |
99,987% |
13,704 |
2,083% |
|
|
|
|
|
|
|
|
|
| Copelec |
Nov-2025 |
Indicadores |
|
|
|
|
|
100% |
94,491% |
0,993 |
0,998 |
0,999 |
|
|
|
|
| Copelec |
Oct-2025 |
Reclamo |
98,631% |
91,307% |
100,000% |
12,108 |
0,369% |
|
|
|
|
|
0,086 |
12,793 |
0,156 |
|
| Copelec |
Oct-2025 |
Consulta |
100,017% |
99,982% |
99,973% |
0,070 |
6,046% |
|
|
|
|
|
|
|
|
|
| Copelec |
Oct-2025 |
Solicitud |
101,995% |
99,987% |
99,974% |
14,257 |
2,139% |
|
|
|
|
|
|
|
|
|
| Copelec |
Oct-2025 |
Indicadores |
|
|
|
|
|
100% |
94,544% |
0,993 |
0,998 |
0,999 |
|
|
|
|
| Copelec |
Sep-2025 |
Reclamo |
98,126% |
93,402% |
100,000% |
9,376 |
0,432% |
|
|
|
|
|
0,065 |
14,383 |
0,159 |
|
| Copelec |
Sep-2025 |
Consulta |
100,000% |
99,982% |
99,973% |
0,072 |
5,610% |
|
|
|
|
|
|
|
|
|
| Copelec |
Sep-2025 |
Solicitud |
102,766% |
99,987% |
99,975% |
14,800 |
2,065% |
|
|
|
|
|
|
|
|
|
| Copelec |
Sep-2025 |
Indicadores |
|
|
|
|
|
100% |
94,605% |
0,993 |
0,998 |
0,999 |
|
|
|
|
| Copelec |
Ago-2025 |
Reclamo |
102,383% |
93,915% |
100,000% |
9,360 |
0,472% |
|
|
|
|
|
0,060 |
11,531 |
0,187 |
|
| Copelec |
Ago-2025 |
Consulta |
99,981% |
99,981% |
99,971% |
0,072 |
5,302% |
|
|
|
|
|
|
|
|
|
| Copelec |
Ago-2025 |
Solicitud |
105,347% |
99,988% |
99,976% |
0,155 |
2,154% |
|
|
|
|
|
|
|
|
|
| Copelec |
Ago-2025 |
Indicadores |
|
|
|
|
|
100% |
94,689% |
0,993 |
0,998 |
0,999 |
|
|
|
|